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Please keep your receipt/invoice for anything you buy from us. It will ensure we can help you quickly, if you need to bring something back. Your items may be sent from either of our stores. To enable us to promptly deal with your return it is important to make your return to the store from which your item was sent.
Items that are not required or of the wrong size must be returned back to us within 28 days of purchase.
This is subject to the following conditions:
- You must notify us within 3 working days by post, email or telephone of your intention to do this.
- The product must be unused, with their original tags.
- Non stock items that are specifically ordered in will be subject to a 25% restocking fee
- We reserve the right to refuse a return under Sales of Goods Act or to require further proof of identity
Please note that you are responsible for any return postage.
Where you are requiring an exchange we will charge you the postage & packing costs of sending the replacement. Large items such as kayaks and paddles may incur a higher charge that will be agreed with you. Payment for this must be provided before we send out the replacement item. This charge does not apply if you collect the replacement goods from our store.
For international orders the charge will vary depending on the current cost of delivery to that country. For an accurate price please contact us before returning the item.
Warranty items to be returned to us must be done so at the customers cost. If the product is agreed as a warranty issue then the return postage may be refunded so please keep receipts when sending warranty items back to us.
Any goods you wish to return should be returned to:
DVDs and books are not returnable unless defective.
All of the above does not affect your statutory rights
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