We want you to be completley satisfied in every aspect with your products purchased from us and our service. We are confident that our experience as paddlers will help advise you of the right product first time, but if it is wrong then you are welcome to return it for replacement or refund.

Make sure you send a note with the return instructing us what you'd like us to do. Either replacement or refund

This is subject to the following conditions:


- You must notify us within 14 working days by post, email or telephone of your intention to do this.
- The product must be unused, with their original tags.
- Non stock items that are specifically ordered in will be subject to a 25% restocking fee
- We reserve the right to refuse a return or to require further proof of identity
- You are responsible for any return postage unless the item was sent to you incorrectly
- We can not refund the original shipping cost to you

For safety reasons we can not accept returns on:


- DVDs and books
- All Buoyancy Aids
- All Helmets
- Slings, Karabiners & Pulleys.
- Throwlines & Towlines
- Ex Demo, 2nd hand or used kit is sold as seen and can not be returned

Warranty:

If you think your product might be defective and wish to claim a warranty then please notify us by email with detailed pictures of the defect & your receipt as well as a detailed description of the defect. Usually manufactureres will require the product back for inspection. In which case it is the customers responsibility (including cost) to get the item back to us, or the manufacturer. Refunds for postage can not be given, regardless of whether the warranty is successful or not.

You wll be charged shipping to send goods back to you, regardless of whether the warranty was successful.

Replacement item, or warranty items can be collected or dropped off in store free of charge.

Most manufacturers will first look at if a feasible repair can be done to the item before decided whether to replace. The manufactureres decision is final.

If the manufacturer decides to repair the product for a cost that cost will be passed onto the customer. We will endeavour to ensure that you are informed of the cost before any work is done, or we will quote you before sending the item off.

We always try to get a warranty turned around within 2 weeks but this varies dependant on supplier.